FAQs

Frequently Asked Questions

When will my order ship, and how soon will I get it?
Most orders are processed within 1-2 business days, with some shipping out the same day. Delivery typically takes between 4-7 business days. In rare cases, delays may occur due to high demand or logistical issues. If longer delivery times apply, you’ll find that info clearly listed on the product page. At ElectraHaus, we prioritize fast fulfillment and dependable service.

What payment methods do you accept?
We accept all major credit and debit cards, including:

• Visa
• MasterCard
• American Express
• Discover
• Debit Cards
• Apple Pay
• Google Pay
• PayPal
• Venmo

What is your return policy?
We offer a 30-Day Satisfaction Guarantee on all items. For full details, please refer to our Return Policy located at the bottom of the page.

Can I cancel my order?
Yes! If your order hasn’t shipped yet, you can cancel it for a full refund. Please reach out to us right away at support@electrahaus.com to request cancellation. If your order has already shipped, it will fall under our 30-Day Return Policy.

What should I do if my item arrives damaged?
Please inspect your package at the time of delivery. If you notice visible damage or suspect any issues, make a note of it when signing for the item. If you're unable to inspect it immediately, we recommend writing “possible damage” on the delivery receipt. Should the product arrive damaged, send clear photos to support@electrahaus.com, and we’ll quickly arrange a replacement or compensation.

How do I place an order?
Shopping with ElectraHaus is simple:

1. Click “Add to Cart” on the item you want.

2. Proceed to checkout and fill in your shipping and billing info.

3. Complete your purchase.

Prefer ordering by phone? Call us at +1 888 279 2923. You’ll receive an order confirmation immediately, and we’ll begin processing your order without delay.

When will I get my tracking number?
After placing your order, you’ll receive a confirmation email verifying your purchase. Once your item ships, we’ll send another email with tracking details so you can follow its journey to your doorstep. If there’s an unexpected backorder, we’ll notify you within one business day.

Will I receive an order confirmation via email?
Yes, a confirmation email will be sent right after your purchase. Make sure your email address is entered correctly at checkout so you don’t miss it. We recommend keeping this email for your records.

Do you charge sales tax?

Utah Sales Tax: As a Utah-based business, we collect and remit sales tax on all orders shipped to Utah addresses in accordance with Utah state law.

Other States: Currently, we do not collect sales tax in states other than Utah. As our business meets the required economic nexus thresholds in other states we will begin collecting sales tax in those states as required by law and provide that information, as necessary, to customers.

Can I modify my order after it’s placed?
Absolutely. If your order hasn’t shipped yet, you can request changes by emailing support@electrahaus.com. We’ll adjust the order and handle any differences accordingly. For urgent updates or questions, feel free to email us or call +1 888 279 2923 for immediate assistance.